There may be different reasons for us not applying a payment you believe has been
made to your balance.
Credit/Debit card payments should be applied to your balance immediately.
Direct Debit arrangements may be cancelled if 2 consecutive payments are dishonoured.
We do not believe risking further bank charges for failed direct debits is advisable
for those in debt. We will always write to you if your direct debit is cancelled.
Please check your bank statement to confirm cleared payments.
Bank Standing Orders/Bank Transfers
Please note that for Standing Order Payments and Bank Transfers, there may be a
delay of up to 5 working days between your payments leaving your account and being
received by us. Please allow plenty of time for payment to reach us, you may find
setting up a Direct Debit Mandate to be more beneficial. If you fail to provide
our reference number to you bank or online when setting up the instruction, then
we may receive your payment but not be able to allocate it to your account. Pleasecontact us with details so we can correctly apply
it. Please ensure your reference number accompanies all payments.
Cheques/Bankers Drafts/Postal Orders
All cheques, bankers’ drafts and Postal Orders should be sent with your name and
reference number clearly on the back. You should allow at least 4 days postage for
your payment to arrive by its due date. If your payment is not showing on your account
statement then please contact your bank or post office to find out if your payment
has been cashed. If it has not been cashed then it may be necessary to resend the
payment. Always retain the counterfoil when purchasing a postal order until your
payment is confirmed as received.
If your bank states that your payment has been cashed by us, but is not showing
on your statement; then please contact us. Usually
the reference number was either missing or unclear. You may be asked to provide
details of the cheque such as the cheque number, issuing bank and holding branch.
In exceptionally rare cases it may be necessary to obtain a copy of the cheque from
Post Office/Paypoint/Payzone Payments
Always retain your payment receipt as proof of payment should it be required in
the event of any discrepancy. Your payment should be viewable on your account statement
in about 2 working days.
Even though all post received by
Fredrickson International Ltd
is opened in a secure area with more than one member of staff present, please do
not send Cash through the post - it is not safe to do so.